WhatWhy do customers in retail stores yell at store employees about things they have no would you like to ask?

In psychology it's called transference theyre angry at the company and use u as a scapegoat and an outlet for their rage, next time someone hollers at you and u know you haven't done anything wrong, keep in mind it's simply them yelling at the company, trust me you'll feel better! If this helped please vote best answer, any extra questions I'll be happy to help!